Your first visit.
What happens at your first appointment, what to bring, and how to use your health insurance.
45 minutes, one to one.
In a private treatment room, with the physio you chose when you booked.
- ArriveFill in the short health form we email you, or come ten minutes early and do it here.
- TalkAbout 15 minutes on the problem, your general health, your work and your goals.
- ExamineWe watch you move and test strength, joints and nerves. You may need to change into shorts.
- PlanA diagnosis, some treatment, exercises for home, and how many sessions we expect you to need.
What to bring.
- Shorts or loose trousers you can move in
- A vest top for a neck, shoulder or back problem
- Scan reports and letters from your consultant
- A list of the medicines you take
- Your insurance authorisation number, if you have one
- Your running shoes, if you’re coming about a running injury
No GP referral needed
You can book with us directly. If we think you need a scan or a specialist opinion, we write to your GP with our findings.
Using health insurance
We’re registered with most major insurers. Call yours before the first visit, get an authorisation number and give it to us when you book.
Some insurers ask for a GP referral even though we don’t. Check your policy.
Paying
Pay by card at the end of each session. We email a receipt you can claim back on a cash plan.
Cancelling
Free with 24 hours’ notice. Later than that, or if you miss the appointment, we charge the full fee.
Do I need a GP referral?
No. You can book with us directly. If we think you need a scan or a specialist, we write to your GP with our findings.
Can I use my health insurance?
Yes. We are registered with most major insurers. Call your insurer before your first visit for an authorisation number and give it to us when you book. If your policy has an excess, you pay that part to us.
What should I wear?
Something you can move in. Shorts for a hip, knee or ankle problem, and a vest top for the neck, shoulder or back. There is a changing room if you are coming from work.
How many sessions will I need?
Most people need three to six in total. We give you our estimate at the end of the first session and review it as you go.
What if I need to cancel?
Give us 24 hours' notice and there is no charge. Later than that, or if you miss the appointment, we charge the full fee.
Physio or sports massage?
If you have pain or an injury, start with a physio assessment. If you are tight from training and nothing hurts, book a massage.
Do you see children?
Yes, from age 12. A parent or guardian needs to come to the first appointment.
Is there parking?
There are two patient spaces behind the clinic and pay-and-display bays on Ecclesall Road. Buses stop right outside.
Can I join a class straight away?
If you have done Pilates before and have no current injury, yes. Otherwise book a one-to-one first, so we can set your starting level.
What if I miss a class?
Catch up in another class that week if there is space. Missed classes cannot be carried over to the next course.
Does insurance cover Pilates?
Some policies cover one-to-one clinical Pilates when a physio recommends it. Classes are not usually covered. Check with your insurer.
Ready to book?
Choose an initial assessment, a physio and a time. You’ll get a confirmation email straight away.